* { box-sizing: border-box; }

body {
    margin: 0;
    background: #0b1020;
    color: #e5eefc;
    font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

a { color: #38bdf8; text-decoration: none; }

.od-app {
    min-height: 100vh;
    display: grid;
    grid-template-columns: 270px 1fr;
}

.od-sidebar {
    background: linear-gradient(180deg, #0f172a, #020617);
    border-right: 1px solid rgba(255,255,255,.08);
    padding: 26px;
}

.od-brand {
    display: flex;
    gap: 14px;
    align-items: center;
    margin-bottom: 34px;
}

.od-mark {
    width: 46px;
    height: 46px;
    border-radius: 16px;
    background: #38bdf8;
    color: #020617;
    display: grid;
    place-items: center;
    font-weight: 900;
}

.od-brand strong { display:block; font-size: 22px; }
.od-brand span { color:#94a3b8; font-size: 13px; }

.od-nav {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.od-nav a {
    color: #cbd5e1;
    padding: 13px 14px;
    border-radius: 14px;
    font-weight: 600;
}

.od-nav a:hover {
    background: rgba(56,189,248,.12);
    color: #fff;
}

.od-main {
    min-width: 0;
}

.od-topbar {
    height: 76px;
    background: rgba(15,23,42,.86);
    border-bottom: 1px solid rgba(255,255,255,.08);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 34px;
    position: sticky;
    top: 0;
    backdrop-filter: blur(14px);
}

.od-search input {
    width: 420px;
    max-width: 45vw;
    padding: 13px 16px;
    border-radius: 999px;
    border: 1px solid rgba(255,255,255,.1);
    background: #020617;
    color: #fff;
}

.od-user {
    display: flex;
    align-items: center;
    gap: 16px;
}

button, .od-btn {
    border: 0;
    border-radius: 12px;
    padding: 11px 16px;
    background: #38bdf8;
    color: #020617;
    font-weight: 800;
    cursor: pointer;
}

.od-page {
    padding: 34px;
}

.od-card {
    background: #111827;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 24px;
    padding: 26px;
    box-shadow: 0 20px 60px rgba(0,0,0,.28);
    margin-bottom: 24px;
}

.od-title {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 20px;
    margin-bottom: 22px;
}

.od-title h1 {
    margin: 0;
    font-size: 34px;
}

.od-subtle { color:#94a3b8; }

.od-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0,1fr));
    gap: 18px;
}

.od-stat {
    background: #0b1220;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 20px;
    padding: 20px;
}

.od-stat strong {
    display:block;
    font-size: 34px;
}

.od-tabs {
    display:flex;
    gap:10px;
    flex-wrap:wrap;
    margin-bottom:20px;
}

.od-tabs a {
    padding: 10px 14px;
    border-radius: 999px;
    background:#0b1220;
    color:#cbd5e1;
}

.od-tabs a:hover { background:#1e293b; color:#fff; }

table {
    width:100%;
    border-collapse: collapse;
}

th, td {
    padding: 15px 16px;
    border-bottom: 1px solid rgba(255,255,255,.08);
    text-align:left;
}

th { color:#94a3b8; font-size: 13px; text-transform: uppercase; }

input, select, textarea {
    width:100%;
    padding: 13px;
    border-radius: 12px;
    border:1px solid rgba(255,255,255,.1);
    background:#020617;
    color:#fff;
    margin-bottom:14px;
}

@media(max-width: 900px) {
    .od-app { grid-template-columns: 1fr; }
    .od-sidebar { position: static; }
    .od-grid { grid-template-columns: 1fr 1fr; }
}

.ticket-workspace {
    display: grid;
    grid-template-columns: 280px minmax(0, 1fr) 340px;
    gap: 18px;
    min-height: calc(100vh - 120px);
}

.ticket-list-panel,
.ticket-main-panel,
.ticket-properties {
    background: #0f172a;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 22px;
}

.ticket-list-panel {
    padding: 16px;
}

.ticket-panel-head {
    margin-bottom: 18px;
}

.mini-ticket {
    background: #111827;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 16px;
    padding: 16px;
}

.mini-ticket.active {
    border-color: #2563eb;
    box-shadow: 0 0 0 1px rgba(37,99,235,.4);
}

.mini-ticket h3 {
    margin: 10px 0 4px;
    font-size: 15px;
}

.status-pill {
    display: inline-flex;
    margin-top: 10px;
    padding: 5px 9px;
    background: rgba(37,99,235,.18);
    color: #60a5fa;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
}

.ticket-main-panel {
    padding: 24px;
    display: flex;
    flex-direction: column;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    gap: 20px;
    border-bottom: 1px solid rgba(255,255,255,.08);
    padding-bottom: 18px;
}

.ticket-header h1 {
    margin: 12px 0 8px;
    font-size: 28px;
}

.back-link {
    color: #93c5fd;
}

.ticket-actions {
    display: flex;
    gap: 10px;
}

.ticket-tabs {
    display: flex;
    gap: 28px;
    border-bottom: 1px solid rgba(255,255,255,.08);
    margin-bottom: 20px;
}

.ticket-tabs a {
    padding: 16px 0;
    color: #94a3b8;
    font-weight: 700;
}

.ticket-tabs .active {
    color: #60a5fa;
    border-bottom: 2px solid #2563eb;
}

.conversation {
    display: flex;
    flex-direction: column;
    gap: 16px;
    flex: 1;
}

.message-card {
    display: grid;
    grid-template-columns: 44px 1fr;
    gap: 14px;
    background: #111827;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 18px;
    padding: 18px;
}

.avatar {
    width: 38px;
    height: 38px;
    border-radius: 999px;
    background: #1d4ed8;
    color: #dbeafe;
    display: grid;
    place-items: center;
    font-weight: 800;
}

.message-meta {
    display: flex;
    gap: 12px;
    color: #cbd5e1;
    margin-bottom: 12px;
}

.message-meta span {
    color: #64748b;
}

.message-body {
    color: #e5eefc;
    line-height: 1.6;
}

.reply-box {
    margin-top: 24px;
    background: #111827;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 18px;
    overflow: hidden;
}

.reply-tabs {
    display: flex;
    gap: 26px;
    border-bottom: 1px solid rgba(255,255,255,.08);
    padding: 14px 18px;
}

.reply-tabs span {
    color: #94a3b8;
}

.reply-box textarea {
    border: 0;
    border-radius: 0;
    background: #0b1220;
    min-height: 130px;
    margin: 0;
}

.reply-actions {
    display: flex;
    justify-content: space-between;
    padding: 14px;
}

.ticket-properties {
    padding: 14px;
}

.property-card {
    background: #111827;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 18px;
    padding: 18px;
    margin-bottom: 14px;
}

.property-card h3,
.property-card h4 {
    margin-top: 0;
}

.property-card p {
    display: flex;
    justify-content: space-between;
    gap: 12px;
}

.property-card label {
    display: block;
    margin: 12px 0 6px;
    color: #94a3b8;
    font-size: 13px;
}

@media(max-width: 1200px) {
    .ticket-workspace {
        grid-template-columns: 1fr;
    }
}

.ticket-filter-grid {
    display: grid;
    grid-template-columns: 2fr 1fr 1fr 1.3fr auto;
    gap: 14px;
    align-items: end;
}

.filter-actions {
    display: flex;
    gap: 8px;
    align-items: center;
    padding-bottom: 14px;
}

.filter-actions a {
    padding: 11px 14px;
    border-radius: 12px;
    background: #0b1220;
    color: #cbd5e1;
}

@media(max-width: 1100px) {
    .ticket-filter-grid {
        grid-template-columns: 1fr;
    }
}

.tickets-board {
    display: grid;
    grid-template-columns: 230px 1fr;
    gap: 18px;
}

.ticket-views {
    background: #0f172a;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 22px;
    padding: 18px;
    height: fit-content;
    position: sticky;
    top: 100px;
}

.ticket-views h3 {
    margin: 0 0 12px;
    color: #94a3b8;
    font-size: 13px;
    text-transform: uppercase;
}

.ticket-views a {
    display: block;
    padding: 10px 12px;
    border-radius: 12px;
    color: #dbeafe;
    margin-bottom: 6px;
}

.ticket-views a:hover {
    background: rgba(59,130,246,.16);
    color: #fff;
}

.ticket-searchbar {
    display: grid;
    grid-template-columns: 1fr 240px auto auto;
    gap: 12px;
    margin-bottom: 18px;
}

.ticket-row-card {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 300px;
    gap: 16px;
    background: #0f172a;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 22px;
    padding: 18px;
    margin-bottom: 14px;
    transition: .15s ease;
}

.ticket-row-card:hover {
    border-color: rgba(96,165,250,.55);
    transform: translateY(-1px);
}

.ticket-row-main {
    color: inherit;
}

.ticket-row-top {
    display: flex;
    gap: 10px;
    align-items: center;
    margin-bottom: 8px;
}

.ticket-number {
    color: #93c5fd;
    font-size: 15px;
}

.ticket-row-main h2 {
    margin: 0 0 10px;
    font-size: 20px;
    color: #fff;
}

.ticket-meta-line,
.ticket-footer-line {
    display: flex;
    flex-wrap: wrap;
    gap: 14px;
    color: #94a3b8;
    font-size: 13px;
}

.ticket-preview {
    color: #cbd5e1;
    margin: 12px 0;
    line-height: 1.5;
}

.ticket-row-actions {
    display: grid;
    grid-template-columns: 1fr;
    gap: 10px;
}

.ticket-row-actions label {
    display: block;
    color: #94a3b8;
    font-size: 12px;
    margin-bottom: 4px;
}

.ticket-row-actions select {
    margin: 0;
}

.ticket-pill {
    display: inline-flex;
    align-items: center;
    padding: 5px 9px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 800;
}

.status-new { background: rgba(59,130,246,.18); color:#93c5fd; }
.status-open { background: rgba(34,197,94,.16); color:#86efac; }
.status-waiting-customer { background: rgba(234,179,8,.16); color:#fde68a; }
.status-on-hold { background: rgba(249,115,22,.16); color:#fdba74; }
.status-resolved { background: rgba(168,85,247,.16); color:#d8b4fe; }
.status-closed { background: rgba(100,116,139,.25); color:#cbd5e1; }

.priority-low { background: rgba(100,116,139,.2); color:#cbd5e1; }
.priority-normal { background: rgba(59,130,246,.16); color:#bfdbfe; }
.priority-high { background: rgba(249,115,22,.16); color:#fdba74; }
.priority-urgent { background: rgba(239,68,68,.18); color:#fca5a5; }

@media(max-width: 1100px) {
    .tickets-board {
        grid-template-columns: 1fr;
    }

    .ticket-searchbar,
    .ticket-row-card {
        grid-template-columns: 1fr;
    }

    .ticket-views {
        position: static;
    }
}